Senior Software Engineer
Core
Architecting and building the next-generation Customer Success platform to enhance agent and customer experiences, integrating Agentic AI for contact handling and automation.
Role type
Senior Software Development Engineer (Customer Success Platform)
Builds
Customer Success platform, frontend interfaces, backend systems, and Agentic AI applications
Domain
Fintech / Customer Support Technology
Deliverable
product features
Required skills
Full-stack development (frontend/backend), system architecture, technical strategy, cross-functional collaboration, DevOps/CI-CD, modern AI development tools
Preferred skills
AI engineering applications
Technologies
Agentic AI, modern AI development tools (Claude Code, GitHub Copilot, Cursor)
Responsibilities
Lead technical strategy and systems for the Customer Success Technology team; Contribute to architecture and technical roadmap; Architect and implement solutions for complex problems; Troubleshoot and debug issues; Collaborate with product managers, designers, and engineers
Seniority
Senior, hands-on IC with leadership responsibilities