Software Development Manager, Amazon Customer Service
Core
Lead a team of SDEs to build scalable, robust solutions using Agentic AI to autonomously eliminate defects at scale and improve customer experience.
Role type
Senior IC engineering manager (defect elimination)
Builds
Scalable defect elimination systems (ARCADE) for Amazon's consumer business
Domain
E-commerce / AI / Distributed Systems
Deliverable
production ML models
Required skills
Engineering team management, multi-tier web services architecture, technical leadership, large-scale distributed systems, Java/C#/C++, software development lifecycle, product/program management partnership
Preferred skills
Stakeholder communication, recruiting and hiring, mentoring/coaching, service-oriented architecture
Technologies
Java, C#, C++, Agentic AI, Machine Learning
Responsibilities
Lead a team of SDEs to create scalable solutions, grow existing talent and hire new talent, tackle complex technical challenges to eliminate systemic defects
Seniority
Senior, hands-on IC