Software Development Manager, Customer Experience Infrastructure
Core
Lead the team building shared Console foundations and an embedded AI layer to enable self-service infrastructure deployment for Amazon's global operations teams.
Role type
Senior IC software development manager (infrastructure platform)
Builds
Shared Console foundations service (authorization, notifications, global search, cloudscape component library, distributed tracing) and an embedded AI layer
Domain
Cloud infrastructure, distributed systems, AI integration
Deliverable
production ML models
Required skills
Engineering team management, distributed system architecture, multi-tier web services design, technical roadmap ownership, stakeholder influence, operational excellence, AI tool exploration
Preferred skills
Recruiting and mentoring software engineers, cross-functional communication, requirement gathering
Technologies
AWS, serverless orchestration, embedded AI
Responsibilities
Hire, develop, and retain software engineers; own the roadmap for shared Console capabilities; set technical design and code quality standards; drive adoption of platform services across partner teams; manage cross-team dependencies and stakeholder relationships; balance speed, safety, and maintainability in design tradeoffs. (via careerplan.io/jobs/10569782-software-development-manager-customer-experience-infrastructure-at-amazon)
Seniority
Senior, hands-on IC