Software Engineer II
Core
Design and build the Associate Context & Insights platform to create a continuously evolving representation of customer service associates using Machine Learning and Large Language Models.
Role type
Senior Machine Learning Software Engineer (Associate Experience)
Builds
Associate Context & Insights platform (ML models, data pipelines, inference systems)
Domain
E-commerce / Customer Service / Machine Learning / Large Language Models
Deliverable
production ML models
Required skills
Machine Learning lifecycle, Large Language Model fundamentals, transformer architecture, model training and inference optimization, system architecture design, scalable system design, object-oriented design, software development lifecycle
Preferred skills
LLM deployment on AI acceleration hardware (GPUs, Neuron, TPU), full SDLC experience, code review and testing practices
Technologies
Java, C++, C#, GPUs, Neuron, TPU
Responsibilities
Define long-term architecture for the Associate Context & Insights platform, guide the team on building scalable ML models, establish engineering excellence standards, deliver MVP incrementally, influence senior leadership on long-term investments, partner with Engineering, Science, and Business Intelligence teams
