Software Development Engineer, Amazon Customer Service
Core
Build full-stack features and distributed services that power customer service resolution workflows at Amazon scale, handling tens of millions of weekly interactions.
Role type
Senior full-stack software engineer (customer experience)
Builds
Distributed services, APIs, and integrations for customer resolution systems
Domain
E-commerce / Customer Experience / High-scale distributed systems
Deliverable
production ML models | product features
Required skills
Full-stack development, distributed system design, API design, system architecture, operational excellence, code quality, technical decision-making
Preferred skills
Full SDLC experience, debugging and profiling, software engineering best practices in large-scale systems
Technologies
None explicitly listed
Responsibilities
Design and operate distributed services for resolution workflows, own features from requirements to production, build APIs and integrations, drive technical decisions, collaborate with product and UX teams, mentor teammates, resolve systemic issues
Seniority
Senior, hands-on IC with mentorship responsibilities
