Software Development Engineer, Amazon Customer Service
Core
Design and develop AI-powered software solutions to enhance the experience of Amazon Customer Service Associates (CSAs) and improve issue resolution efficiency.
Role type
Senior Software Development Engineer (AI-native development)
Builds
AI-powered tools and platforms for customer service operations
Domain
E-commerce / Customer Experience / Artificial Intelligence
Deliverable
production ML models | product features
Required skills
Software development lifecycle, system design, scalability, object-oriented design, AI/ML development, cross-functional collaboration, technical mentorship
Preferred skills
Java, C++, C#, machine learning, data mining, information retrieval, statistics, natural language processing
Technologies
AI frameworks, modern programming languages (Java, C++, C#)
Responsibilities
Design and develop software solutions for CSAs, contribute to full SDLC including coding and testing, create and optimize AI-powered issue resolution solutions, collaborate with product and UX teams, mentor junior engineers
Seniority
Senior, hands-on IC with technical leadership
