Field Service Specialist
Core
Install, commission, maintain, calibrate, upgrade, and troubleshoot advanced microscopy systems (SEM, FE-SEM, FIB-SEM) at customer sites to ensure equipment performance and reliability.
Role type
Field Service Specialist (Optical/Scientific Instrumentation)
Builds
Advanced microscopy systems for life sciences, materials research, semiconductor, and academic institutions
Domain
Optics and Optoelectronics / Scientific Instrumentation
Deliverable
physical/clinical work
Required skills
Troubleshooting complex technical issues, Preventive and corrective maintenance, Root cause analysis, Reading electrical/electronic schematics, Customer-facing communication, Technical training, Service reporting, High-voltage and vacuum technology safety compliance
Preferred skills
Experience with electron microscopy, Experience with vacuum technology, Experience with high-voltage electronics, Experience with precision mechanics, CRM and ticketing system experience
Technologies
SEM, FE-SEM, FIB-SEM, CRM systems, Ticketing platforms
Responsibilities
Installing and commissioning microscopy systems, Diagnosing mechanical, electronic, electrical, and software issues, Providing on-site and remote technical support, Identifying spare part requirements, Preparing service reports, Providing basic user training, Following health and safety requirements for high-voltage and radiation systems
Seniority
Junior to Mid-level, hands-on IC