Senior Software Development Engineer, Amazon Customer Service
Core
Design and implement agentic systems and security/threat detection layers to provide intelligent solutions for Customer Service Agents and process customer interaction data.
Role type
Senior Software Development Engineer (Generative AI & Security)
Builds
Scalable architectures processing customer interaction data, agentic systems, and security layers for Amazon Customer Service.
Domain
E-commerce / Customer Experience / Generative AI / Security
Deliverable
production ML models | product features
Required skills
Software development, system design, architecture, mentoring, generative AI, large language models, technical documentation, process improvement
Preferred skills
Bachelor's degree in Computer Science
Technologies
Generative AI, Large Language Models
Responsibilities
Design and deliver features end-to-end, define long-term technical roadmap, build scalable components, mentor team members, write technical documents, integrate emerging technologies, collaborate with stakeholders, drive engineering process improvements
Seniority
Senior, hands-on IC with leadership responsibilities
