Customer Service Consultant
Core
First point of contact for customers delivering exceptional service, support, and sales opportunities in the medical technology and optics industry.
Role type
Customer Service Consultant
Builds
Customer relationships and business growth for ZEISS Vision Care
Domain
Medical Technology and Optics
Deliverable
client delivery
Required skills
Customer service, problem-solving, communication, attention to detail, prioritization, Microsoft Office proficiency
Responsibilities
Manage incoming customer enquiries via phone and email, handle inbound and outbound calls, build sustainable customer relationships, identify sales opportunities, support continuous improvement of customer management systems, partner with business development and laboratory teams, maintain accurate customer records
Seniority
Individual Contributor