Tech Lead - ServiceNow ITSM
Core
Design, develop, and lead enterprise IT Service Management solutions on the ServiceNow platform to enable digital transformation.
Role type
Senior IC ServiceNow ITSM Technology Lead
Builds
Scalable, secure, and maintainable ServiceNow ITSM solutions and custom applications
Domain
IT Service Management (ITSM) / Enterprise Software
Required skills
ServiceNow architecture, ITSM development, ITIL processes, API integrations, technical leadership, stakeholder management
Preferred skills
AI-enabled capabilities, full-stack development, agile delivery models
Technologies
ServiceNow, Flow Designer, REST/SOAP APIs, IntegrationHub, MID Server
Responsibilities
Define end-to-end ServiceNow ITSM solution architecture; Develop and maintain business rules, client scripts, and workflows; Provide technical leadership and mentor developers; Ensure adherence to upgrade-safe development practices
Seniority
Senior, hands-on IC
