Sales Consultant - Retail Excellence
Core
Drive retail excellence, standardization, and business performance across ZEISS VISION CENTERS (ZVCs) by ensuring consistent deployment of SOPs, tracking retail KPIs, and executing improvement plans.
Role type
Senior Retail Operations & Performance Consultant
Builds
Standardized retail operations and improved store performance across the ZVC network
Domain
Optical retail / Vision Care
Deliverable
dashboards & analysis
Required skills
Retail operations management, KPI tracking and analytics, SOP deployment, Root-cause analysis, Cross-functional stakeholder management, Project management, Data visualization (Excel/BI), Franchise/partner store management
Preferred skills
Retail management experience, Training experience
Technologies
Excel, BI tools, Dashboards
Responsibilities
Deploy and monitor retail SOPs across stores, Track and analyze retail KPIs (footfall, conversion, ATV, product mix), Conduct root-cause analysis for underperforming stores, Develop and track structured improvement plans, Act as interface between stores and cross-functional teams (Marketing, Training, Technology), Monitor store team capability and training impact, Drive consistency in customer journey and experience, Maintain retail performance dashboards and reports
Seniority
Senior, hands-on IC