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Principal Technical Account Manager, AWS Enterprise Support, NAMER-Sp

New York, New York, United States💼 Full-time🗓 2026-09-09 → 2026-09-25

Core

Principal AI/ML HPC Specialist guiding enterprise customers through ambitious machine learning transformation journeys, solving complex distributed training and inference challenges.

Role type

Principal, hands-on IC machine-learning engineer (HPC/AI)

Builds

Production-grade AI/ML training and inference solutions, distributed GPU/Trainium clusters, MLOps pipelines

Domain

Cloud computing, Artificial Intelligence, High-Performance Computing (HPC)

Deliverable

production ML models

Required skills

Distributed model training, GPU cluster architecture, NCCL communication tuning, Slurm job scheduling, Deep Learning frameworks (PyTorch, DeepSpeed), AWS Parallel Computing Service, SageMaker HyperPod, AWS Trainium/Neuron SDK, LLM development, MLOps pipelines, Cluster observability

Preferred skills

Physics-informed neural networks, Surrogate models, Simulation-ML hybrid architectures, Capacity planning for ML, Reference architecture design

Technologies

AWS ParallelCluster, P6/P6e, G7/G7e instances, Trn3 UltraServers, EFA SRD, PyTorch FSDP, DeepSpeed, Megatron-LM, Amazon FSx for Lustre, DLAMIs, AWS Step Functions, AWS Batch, Elastic Fabric Adapter, EC2 Capacity Blocks

Responsibilities

Lead technical deep-dives and performance optimization for enterprise AI/ML workloads; Design and implement production-grade AI/ML training and inference solutions; Support customers in implementing business-critical HPC capabilities; Partner with service teams to enhance model training throughput and drive operational efficiency; Develop and nurture technical partnerships with enterprise stakeholders.

Seniority

Principal, hands-on IC

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