Systems Engineer - Technical Support
Core
Provide first-level technical customer service, installation, maintenance, and repair of ZEISS measurement technology equipment and systems.
Role type
Senior IC systems engineer (technical service)
Builds
Reliable operation and performance of industrial measurement technology equipment and measuring machines
Domain
Optics and optoelectronics / Industrial measurement technology
Deliverable
physical/clinical work
Required skills
mechanical troubleshooting, hardware troubleshooting, software troubleshooting, installation, preventive maintenance, calibration, repair, commissioning, spare parts management, technical documentation, customer communication
Preferred skills
industrial measurement technology experience, metrology, calibration of technical equipment, customer-facing technical service environment, measurement technology software systems, technical quotation preparation
Technologies
measurement technology software systems
Responsibilities
Diagnose and repair designated ZEISS measurement technology products; Install, set up, commission, maintain, upgrade, and repair measurement technology equipment; Diagnose mechanical, hardware, and software failures; Provide technical support to customers; Perform preventive and corrective maintenance; Perform measurements and calibration activities; Support relocation, disassembly, transportation, and reassembly of machines; Complete documentation for installation, repair, and maintenance; Prepare service and expense reports.
Seniority
Mid-level, hands-on IC