Field Service Engineer - Level 2
Core
Install, service, maintain, and troubleshoot complex automated electromechanical systems (optics, electron optics, high voltage, high vacuum) in customer labs and BSL-1/2/3 environments.
Role type
Intermediate Field Service Engineer (Level 2)
Builds
Installed and maintained optical/electromechanical systems for research and industrial customers
Domain
Life Sciences / Biotechnology / Optics / Laboratory Equipment
Deliverable
physical/clinical work
Required skills
Troubleshooting electromechanical systems, diagnosing software/electronics/optics issues, reading engineering schematics, BSL-1/2/3 safety compliance, customer training, equipment installation, inventory management, driving
Preferred skills
German language, CRM/database familiarity, team collaboration
Technologies
Windows OS, electrical/mechanical schematics, ZEISS Predictive Service network, BSL-3 biohazard handling protocols
Responsibilities
Install new equipment and perform hand-offs, independently diagnose and repair equipment within a single visit, complete preventive maintenance (PMs) within 90 days, escalate unresolved technical issues, educate customers on upgrades and operation, conduct environmental analysis tests, manage spare parts inventory and returns.
Seniority
Intermediate, hands-on IC
