Customer Care Agent
Core
First-line support and product specialist for opticians in the Netherlands, handling diagnostic instruments, software, and eyewear products.
Role type
Product Specialist Instruments (First-line Support)
Builds
Diagnostic ZEISS instruments (VCS), digital ordering platforms, software applications, and eyewear lenses.
Domain
Optics and optoelectronics
Deliverable
client delivery
Required skills
Knowledge of eyewear lenses and diagnostic instruments, product advisory, incident analysis, escalation management, system documentation
Preferred skills
Experience with ZEISS instruments, experience with digital ordering platforms
Responsibilities
Provide first-line support via phone, email, and remote tools for instruments and software; Analyze customer issues and determine escalation routes; Register and document all customer contacts and escalations
Seniority
Mid-level, hands-on IC