Complaint Manager - Supplier Assurance Devices (m/w/x)
Core
Manage end-to-end supplier complaints for mechanical/optical/electronic components, driving root cause analysis and corrective actions.
Role type
Supplier Quality Assurance Manager
Builds
Corrective and preventive measures (8D, CAPA, FMEA) for supplier parts
Domain
Manufacturing / Quality Assurance / Mechanical-Optical-Electronic
Deliverable
client delivery
Required skills
Supplier complaint management, root cause analysis, 8D, CAPA, Ishikawa, FMEA, supplier evaluation, cost reimbursement tracking, process optimization
Preferred skills
Technician training in mechanics/optics/electronics, Quality Assurance certification
Technologies
SAP MM/QM, MS-Office
Responsibilities
Track supplier purchase part complaints to closure, document investigations and solutions in the complaint management system, collaborate with internal teams and suppliers to resolve quality issues, evaluate supplier feedback and performance, support performance reviews after error occurrences, classify quality reports and follow up on cost refunds, optimize departmental workflows
Seniority
Mid-level, hands-on IC