Customer Support Engineer (f/m/d)
Core
Lead local service staff in troubleshooting, installing, and repairing ZEISS semiconductor manufacturing systems at customer sites globally.
Role type
Senior Customer Support Engineer (Field Service)
Builds
High-precision lithography optics, photomask systems, and process control solutions for semiconductor manufacturing
Domain
Semiconductor manufacturing equipment / Optics / Nanoelectronics
Deliverable
client delivery
Required skills
System installation and upgrade, troubleshooting, repair and restoration, spare-parts concept development, technical training delivery, 2nd level tech support, service documentation, R&D feedback
Preferred skills
Field service experience in optical or electron-optical areas, university studies in physics or electrical engineering/optics/laser technology/precision mechanics
Technologies
Lithography optics, photomask systems, process control solutions
Responsibilities
Collaborate on installations and upgrades of customer systems, Lead local service staff in troubleshooting or installing customer systems, Prepare systems for customer acceptance, Assist with troubleshooting of systems at customer sites, Repair and restore faulty systems at customer sites, Support the creation and maintenance of service documentation, Contribute to the development of spare-parts concepts, Deliver initial and ongoing technical training for service technicians, Communicate identified equipment weaknesses to Development and Manufacturing, Provide service requirements to R&D for new and ongoing developments, Support global service technicians through 2nd level tech support and hotline support, Assist in the preparation of repair quotes
Seniority
Senior, hands-on IC