Application and Network Remote Support Specialist
Core
Provide specialized remote technical support for ZEISS medical devices, network environments, and digital ordering platforms to ensure connectivity and service excellence.
Role type
Application and Network Remote Support Specialist
Builds
Ensures operational connectivity and performance for medical technology devices and ordering systems used in ophthalmology, neurosurgery, and research.
Domain
Medical Technology / Opto-electronics
Deliverable
client delivery
Required skills
Remote troubleshooting, incident management, networking fundamentals (LAN/WAN, VLAN, Wi-Fi, routing, VPN, firewall), CRM tools (Salesforce), remote access tools, system commissioning support, data backup/restore coordination.
Preferred skills
Experience with ZEISS VTS and connectivity environments, familiarity with VISUSTORE and Rx Connect platforms.
Technologies
Salesforce, Microsoft Teams, Excel, Word, SharePoint, ZEISS VTS, VISUSTORE, Rx Connect.
Responsibilities
Manage end-to-end incident intake, triage, and resolution; perform remote diagnostics and troubleshooting on devices and networks; troubleshoot LAN/WAN, Wi-Fi, firewall, and VPN configurations; support system setup, installation readiness, and commissioning; coordinate installation support and equipment checks; assist with data transfer and backup activities; support connectivity integration of ordering platforms; prepare reporting on case activity and performance metrics.
Seniority
Individual Contributor, mid-level support specialist