Senior Project Manager – Retail Strategy & Experience (f/m/x) @ Carl Zeiss Extended Reality (XRX)
Core
Drive retail strategy and optimize end-to-end customer journeys for ZEISS Extended Reality's XR vision correction products across online and in-store channels.
Role type
Senior Project Manager (Retail Strategy & Experience)
Builds
Omnichannel retail experiences and customer onboarding processes for XR optical systems
Domain
Optical retail / Extended Reality (XR) / Consumer electronics
Deliverable
product features
Required skills
Project and program management, Retail operations expertise, Customer journey mapping, Cross-functional coordination, KPI definition and analysis, Pilot program leadership
Preferred skills
Experience in optical or healthcare retail, Omnichannel concepts, German language proficiency
Technologies
None stated
Responsibilities
Execute retail strategy initiatives for online optical retail and omnichannel experiences, Map and optimize end-to-end customer journeys across channels, Manage full onboarding of new customers and partners, Coordinate cross-functional workstreams and align stakeholders, Establish KPIs and feedback loops for continuous improvement, Lead pilots and store visits to gather customer insights
Seniority
Senior, hands-on IC
