Senior Solutions Architect - Retail & Consumer Goods (UK&I), AGS UKI Retail Consumer Goods

## About the Role Agentic Commerce is about to reshape how the world shops - AI agents that discover, recommend, negotiate and buy on behalf of shoppers and businesses - and Retail and Consumer Goods companies are racing to get ahead of it. This is your chance to be at the spearhead of that shift: setting the technical direction for some of the UK and Ireland's best-known brands and shaping what comes next. AWS Global Sales drives adoption of the AWS cloud, data and AI services worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. AWS is looking to hire a Senior Solutions Architect, based in Manchester or London, focused on Retail and Consumer Goods customers across the United Kingdom and Ireland (UK&I). Our customer base spans a rich set of sub-segments: Fashion & Apparel, General Merchandise, Grocery, and Consumer Packaged Goods (CPG). These range from established enterprises to fast-moving digital natives, including some of the largest and most innovative organisations in UKI and largest brands globally. Senior Solutions Architects work hand in hand with AWS customers to help them make the most of the cloud. You'll sit at the crossroads of business and technology, engaging with organisations at all stages of cloud adoption. In the Retail and Consumer Goods industry, businesses are transforming well beyond simply selling products – through new channels, advanced stores and enhanced customer touchpoints, value-chain optimisation through demand forecasting and logistics, digital marketing, and customer-service advancement - using the full suite of cloud, data and AI services available through AWS and our extensive partner ecosystem. In particular, this role sits at the spearhead of Agentic Commerce - the emerging shift where AI agents discover, recommend, negotiate and complete purchases on behalf of shoppers and businesses, reshaping how Retail and CPG customers sell, serve and grow. You'll work alongside customers as a trusted advisor to envision new possibilities and turn them into real business value. ## Responsibilities • Work as a pivotal member of a Customer Account Team - alongside Account Managers, Customer Solutions Managers, Technical Account Managers and domain specialists — to accelerate your customers' challenging, high-impact projects and recommend best-practice architectures in line with their long-term business outcomes • Build and own technical relationships with your customers' senior leaders, operating as their trusted advisor - the best interests of the customer will shape the guidance you provide • Proactively identify new technical opportunities that positively impact your customers' business objectives, and define long-term milestones for their existing and new business success • Help shape and lead the conversation on Agentic Commerce for Retail and CPG customers - guiding how AI agents discover, recommend and transact, and turning early thinking into reference architectures and proof points others can reuse • Design customer solutions, applying judgement and experience to advise on the short- and long-term implications of trade-offs (for example extensibility, flexibility, scalability and maintainability) • Share the voice of the customer to inform the roadmap ## Requirements • Blend deep technical expertise with strong business acumen to engage Retail and CPG organisations at all levels, up to and including the C-suite • Be a pivotal member — often the technical anchor — of a Customer Account Team that brings together Account Managers, Customer Solutions Managers, Technical Account Managers and specialists across many technical domains, and own the overall technical relationship between your customers and AWS • Lead activities such as architecture reviews, collaborative design sessions (sometimes called white-boarding), demos and technical workshops, and make recommendations across security, cost, performance, reliability and operational efficiency • Internally, be the voice of the customer, informing the AWS roadmap and collaborating with teams across account management, professional services, support, product teams and the AWS partner ecosystem • Practise your creativity, linking technology to tangible solutions and helping customers understand what is genuinely achievable with the cloud • Define and invent cloud-native reference architectures across a range of use cases - including Generative and Agentic AI (and its application to Agentic Commerce), Machine Learning, Serverless and container-based architectures, Data and Analytics, DevOps and Security - and turn delivered solutions into reusable assets that other Solutions Architects can leverage with their customers ## Nice to Have • Practical knowledge of the AWS platform is desired but not required, provided you have a sound technical foundation and a desire to learn • You will have the support to grow your expertise in the industry and technology areas of depth that matter most to your customers - and you'll bring your industry experience to bear in an environment that is comfortable with complexity, ambiguity and a broad set of technologies and use cases ## Benefits At Amazon you will be encouraged and rewarded for doing what is right for the long-term success of the customer. We value your passion to discover, invent, simplify and build on behalf of customers. Amazon has always been, and always will be, committed to diversity and inclusion. We seek builders from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.