Sr. Technical Account Manager, ES - INDIA
Core
Principal technical advisor for enterprise customers, responsible for planning, debugging, and overseeing operations of business-critical cloud applications.
Role type
Senior Individual Contributor Technical Account Manager
Builds
Operational health and strategic adoption of AWS cloud environments for enterprise clients
Domain
Cloud Infrastructure & Enterprise Support
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Cloud architecture design, Systems administration, Networking, DevOps, Application development, Database management, Troubleshooting, Solution design, Customer advocacy
Preferred skills
AWS services expertise, Scripting/automation, Big Data/Analytics, IP networking, IT security, Service-oriented architecture
Technologies
EC2, S3, DynamoDB, RDS, Lambda, Bedrock, SageMaker
Responsibilities
Troubleshoot application, network, database, and architectural challenges; Drive technical discussions on incidents, trade-offs, and risk management; Proactively identify opportunities to increase customer value; Conduct workshops and training sessions to uplift customer capabilities; Collaborate with Solutions Architects and Sales teams; Provide detailed reviews of service disruptions and pre-launch planning.
Seniority
Senior, hands-on IC