Systems Engineer (Mac Environment)
Core
Lead the development of the platform's search capability and support a global fleet of corporate and personal iOS, Android, and macOS devices.
Role type
Senior Systems Engineer (Mac/Mobile)
Builds
Global device management platform, search capability, and automated device configuration scripts.
Domain
IT Operations / Mobile Device Management (MDM)
Required skills
macOS administration, iOS/Android device management, MDM/UEM platforms (Workspace ONE, Intune), Apple Business Manager, scripting (Bash, Zsh, Swift, Python), REST API integration, Git version control, OS patching, DEX tools, PowerBI/Splunk reporting, ITIL Change Management, vendor relationship management.
Preferred skills
Web development (HTML, CSS), Exchange/O365 environment knowledge, networking (TCP/IP, firewall, VPN), Agile/Scrum methodology, Apple Certified Support Professional (ACSP), VMware Certified Professional – Digital Workspace, MDM certifications (Jamf, AirWatch).
Technologies
Workspace ONE, Intune, Apple Business Manager, Git, Bitbucket, pkgbuild, productbuild, PatchMyPC, PowerBI, Splunk, Okta, Ping, Service Now, Jira.
Responsibilities
Support and troubleshoot global iOS, Android, and macOS devices; manage escalated incidents via Service Now; administer devices using MDM/UEM platforms; develop and deploy macOS scripts for configuration and automation; package macOS software and patch OS updates; maintain test plans and architecture diagrams; develop metrics and reports; coach internal Help Desk and create documentation; integrate MDM platforms with IDPs; evaluate new technologies and hardware.
Seniority
Senior, hands-on IC with mentorship responsibilities.
