Infrastructure Support Engineer, IREO
Core
Technical support and infrastructure reliability for AWS's global cloud infrastructure, focusing on diagnosing complex system behaviors, automating incident resolution, and optimizing operational efficiency.
Role type
Senior Infrastructure Support Engineer (Cloud Infrastructure)
Builds
Automation scripts, operational procedures, and tooling for AWS infrastructure reliability
Domain
Cloud Infrastructure / Systems Engineering
Deliverable
infrastructure
Required skills
Linux expertise, networking protocols (HTTP, DNS, TCP/IP), scripting in modern programming languages, incident triage, root cause analysis, system optimization
Preferred skills
Bash, Python, Perl, Ruby, troubleshooting distributed systems, web services knowledge, mentoring
Technologies
Linux, AWS infrastructure, modern programming languages
Responsibilities
Triage ticket queues and meet SLAs, diagnose complex software-based issues, write automation scripts to eliminate repetitive work, analyze incident trends and develop metrics, collaborate on OS migrations and code releases, mentor teammates
Seniority
Mid-level to Senior, hands-on IC