Risk Management and Business Process Improvement Specialist - Customer Management Department, Operations Supervisory Department (C&M)
Core
Analyze and mitigate risks of fraudulent and inappropriate use across Rakuten's e-commerce and travel services to balance user safety with partner revenue growth.
Role type
Risk Management and Business Process Improvement Specialist
Builds
Detection models, operational workflows, and risk mitigation mechanisms for the Rakuten ecosystem
Domain
Fintech / E-commerce / Fraud Prevention
Deliverable
production ML models
Required skills
Data aggregation and analysis (Excel), SQL, cross-functional coordination, problem-solving, business process improvement
Preferred skills
Risk management, quality control, compliance, web services/e-commerce industry experience, AI/ML model improvement
Technologies
Excel, SQL, AI, Machine Learning
Responsibilities
Monitor and analyze fraudulent trends, improve detection model accuracy, formulate company-wide risk rules and policies, collaborate with product and development teams on system improvements
Seniority
Mid-career, hands-on IC
