Lead Data Analyst (Manager Track) - Conversational Experiences Department (CXD)
Core
Lead a team of data analysts to define KPI frameworks, build dashboards, and drive product decisions through agentic data analytics and experimentation for AI customer service products.
Role type
Senior IC lead data analyst (manager track)
Builds
Agentic Generative AI stack for customer service (chatbots, voicebots, copilot tools)
Domain
Internet services / AI for customer service
Deliverable
dashboards & analysis
Required skills
Product analytics, team leadership, SQL, BI tools (Tableau/DOMO/Looker), stakeholder management, business impact translation, data infrastructure design, agentic AI tools
Preferred skills
Scaling analytics functions, Python/R, statistical modeling, A/B testing, CCaaS experience, BigQuery/Databricks
Technologies
SQL, Tableau, DOMO, Looker, Python, R, BigQuery, Databricks
Responsibilities
Lead, coach, and develop a team of Data Analysts; Set the group's standard for analytical rigor and KPI definitions; Own how the product organization measures success via dashboards; Direct analysis through exploratory studies and hypothesis validation; Champion AI and agentic tools for self-serve data analytics; Act as analytics counterpart to Product Management and engineering leadership.
Seniority
Senior, hands-on IC with management responsibilities
