Retail Operations Manager
Core
Drive operational excellence in PetSmart retail stores, managing merchandising, inventory, pet care operations, and leading a team of associates to deliver a safe and positive experience for pet parents.
Role type
Senior IC retail operations manager
Builds
Store operations, pet care services, and retail sales experiences
Domain
Retail + Pet care
Deliverable
product features
Required skills
Retail leadership, inventory management, pet care operations, team coaching, P&L management, merchandising, compliance enforcement, conflict resolution
Preferred skills
Experience with Buy Online Pick Up In Store (BOPIS) programs, data analysis for sales trends
Technologies
Computer applications, inventory management systems
Responsibilities
Recruit, interview, coach, and develop store associates; oversee healthcare and daily care of store-owned pets; manage inventory accuracy, stocking, and pricing; drive store P&L, sales, and shrink targets; maintain store standards and safety compliance; execute store opening and closing procedures.
Seniority
Senior, hands-on IC