Retail Operations Manager
Core
Drive operational excellence in PetSmart stores by managing pet care operations, inventory, merchandising, and leading a team of associates to deliver a safe and positive experience for pet parents.
Role type
Senior IC retail operations manager
Builds
Store operations, pet care services, and retail sales
Domain
Retail + Pet care
Deliverable
product features
Required skills
People leadership, inventory management, merchandising, financial analysis, compliance enforcement, crisis management, scheduling, vendor relationship management
Preferred skills
Experience with omnichannel programs (BOPIS, SFS), data-driven decision making
Technologies
Computer applications, inventory management systems
Responsibilities
Recruit, coach, and manage up to 40 associates; oversee healthcare and safety of store-owned pets; manage inventory accuracy, pricing, and stock rotation; drive sales and shrink targets; ensure compliance with store standards and policies; handle opening/closing procedures and escalated customer concerns.
Seniority
Senior, hands-on IC