Retail Operations Lead
Core
Drive operational excellence in PetSmart retail stores by managing merchandising, inventory, pet care operations, and store opening/closing procedures while leading associates.
Role type
Retail Operations Lead (Store Leader)
Builds
PetSmart retail store operations and customer experiences
Domain
Retail / Pet Services
Deliverable
product features
Required skills
Retail supervisory experience, Merchandising strategy, Inventory management, Pet care operations, Store opening/closing procedures, Associate coaching and training, POS system operation, Conflict resolution
Preferred skills
None stated
Technologies
POS systems
Responsibilities
Support and guide sales associates in merchandise handling and product knowledge; Execute merchandise strategies including receiving, placement, and seasonal displays; Manage inventory levels, conduct audits, and analyze sales trends; Oversee pet care maintenance including feeding, cleaning, and handling sick/new arrivals; Operate POS systems and handle cash transactions; Lead store opening and closing procedures; Address associate complaints and grievances; Ensure compliance with company policies and safety standards.
Seniority
Individual Contributor, supervisory level