Retail Operations Lead
Core
Drive operational excellence in PetSmart stores by managing merchandising, inventory, pet care operations, and leading store associates.
Role type
Retail Operations Lead (Store Leader)
Builds
Store operations, customer experience, and pet care services
Domain
Retail / Pet Services
Deliverable
product features
Required skills
Retail supervisory experience, merchandising strategy, inventory management, pet care operations, POS system operation, team leadership, compliance with policies
Preferred skills
Computer application proficiency, ability to work under pressure, strong organizational skills
Responsibilities
Guide and train sales associates on merchandise handling and product knowledge; manage inventory levels, conduct audits, and analyze sales trends; execute merchandise strategies including product placement and seasonal displays; oversee pet care maintenance including feeding, cleaning, and handling sick/new arrivals; operate POS systems and handle cash transactions; ensure compliance with store policies and procedures; lead store opening and closing procedures.
Seniority
Mid-level, hands-on IC