PetsHotel Lead
Core
Lead the PetsHotel experience by ensuring exceptional service to pet parents, proper pet healthcare, and facility cleanliness while overseeing store operations and associate support.
Role type
Senior retail operations lead (pet care)
Builds
Pet boarding and day camp services, store operations
Domain
Retail / Pet care
Deliverable
product features
Required skills
People leadership, hotel operations management, pet healthcare administration, customer service, safety compliance, inventory and reservation management, physical labor
Preferred skills
Retail supervisory experience, leadership experience
Technologies
Computer applications
Responsibilities
Facilitate associate development, training, and performance management; oversee pet healthcare, feeding, and medication administration; manage check-in/check-out processes and reservations; ensure facility cleanliness and safety standards; handle pet parent inquiries and complaints; perform store opening/closing procedures; coordinate hotel events and sell merchandise.
Seniority
Senior, hands-on IC