PetsHotel Lead
Core
Lead the PetsHotel department by ensuring exceptional service to pet parents, maintaining facility cleanliness, and overseeing pet healthcare and safety.
Role type
Retail department lead (PetsHotel)
Builds
Pet boarding and day camp services for pet parents
Domain
Retail / Pet care
Deliverable
product features
Required skills
People leadership, hotel operations management, pet healthcare administration, safety compliance, customer service, inventory and reservation management, physical labor
Preferred skills
Prior leadership experience
Technologies
Computer applications
Responsibilities
Train, mentor, and coach associates; oversee pet feeding, medication, and veterinary coordination; manage check-in/check-out and reservations; maintain facility cleanliness and safety standards; handle customer inquiries and complaints; perform store opening/closing procedures.
Seniority
Mid-level, hands-on IC