PetsHotel Manager
Core
Lead the safety and daily operations of the in-store pet boarding and day camp facility, ensuring high-quality care for pets and exceptional service for pet parents.
Role type
Store-level manager (retail hospitality)
Builds
Pet boarding and day camp services for customers
Domain
Retail / Pet Care
Deliverable
product features
Required skills
People leadership, operational management, customer service, safety compliance, inventory management, conflict resolution, scheduling, training and coaching
Preferred skills
Experience in customer-focused environments, proficiency in computer applications
Responsibilities
Recruit, interview, hire, coach, and develop associates; manage daily hotel operations including check-in, reservations, and pet care (feeding, medication, cleaning); ensure safety and compliance with policies; handle guest concerns and service recovery; coordinate in-store events and marketing; maintain facility equipment and cleanliness; report safety incidents.
Seniority
Manager, supervisory