Assistant Store Manager - Customer Experience
Core
Lead store operations and customer experience for a pet retail environment, managing staff, driving sales, and ensuring safety for pets and people.
Role type
Assistant Store Manager (Retail)
Builds
Pet retail services including live pet sales, adoptions, grooming salons, training, and pet hotels
Domain
Retail / Pet Care
Deliverable
product features
Required skills
Retail leadership, P&L management, staff coaching and hiring, conflict resolution, operational compliance, scheduling, customer service
Preferred skills
None stated
Technologies
Computer applications
Responsibilities
Recruit, interview, hire, coach, and manage a team of associates; Drive store sales and manage expenses to meet P&L targets; Oversee pet parent experience across services (salon, training, hotel, adoptions); Ensure safety and health of pets in store; Maintain store standards and policies; Manage daily operations including opening/closing and staffing coverage.