Assistant Store Manager - Customer Experience
Core
Lead store operations and customer service for a pet retail environment, managing staff, driving sales, and ensuring pet safety and service quality.
Role type
Assistant Store Manager (Retail Operations & Customer Experience)
Builds
Pet retail services (salon, training, hotel, day camp, live pet sales, adoptions) and store operations
Domain
Retail / Pet Care
Required skills
Retail leadership, team management, P&L management, scheduling, conflict resolution, operational compliance, sales growth, inventory/shrink management
Preferred skills
Experience in customer-focused environments, computer proficiency, ability to work under pressure
Technologies
Computer applications
Responsibilities
Recruit, hire, coach, and manage store associates; oversee daily store operations and service delivery; manage store P&L, sales targets, and expenses; ensure pet safety and handle animal care incidents; maintain store standards and policies; coordinate staffing and events.
Seniority
Mid-level, supervisory IC