Assistant Store Manager - Customer Experience
Core
Lead store operations and customer experience for a pet retail environment, managing staff, driving sales, and ensuring pet safety.
Role type
Assistant Store Manager (Retail)
Builds
Pet retail services including live pet sales, adoptions, grooming salons, training, and boarding hotels
Domain
Retail / Pet Care
Deliverable
product features
Required skills
Retail leadership, P&L management, staff coaching and hiring, conflict resolution, operational compliance, inventory and expense management
Preferred skills
Experience in customer-focused environments, computer proficiency, ability to work flexible schedules
Technologies
Computer applications
Responsibilities
Recruit, interview, coach, and manage a team of associates; Drive store sales and P&L targets; Oversee pet parent experience across services (salon, training, hotel, adoption); Ensure safety and health of pets in store; Manage daily store operations and compliance; Handle escalated customer concerns and complaints
Seniority
Mid-level, supervisory