Retail Customer Service Lead
Core
Lead retail customer service and store operations, ensuring exceptional pet parent service, safety, and store cleanliness while driving loyalty and promotions.
Role type
Senior IC retail operations lead (customer service)
Builds
In-store customer experiences, pet adoption/sales processes, and store operational standards
Domain
Retail / Pet care
Deliverable
product features
Required skills
People leadership, associate coaching and mentoring, conflict resolution, inventory management, POS operations, event coordination, safety compliance, physical stamina
Preferred skills
Prior leadership experience, computer proficiency
Responsibilities
Train, onboard, and mentor associates; oversee store safety and cleanliness; manage live pet sales and adoptions; coordinate store events and marketing; handle customer inquiries and complaints; operate POS and process cash transactions; perform cycle counts and inventory checks.
Seniority
Senior, hands-on IC