Retail Customer Service Lead
Core
Lead retail customer service and associate development while driving pet parent experience strategies, live pet sales, and store operations.
Role type
Senior IC retail customer service lead
Builds
Pet parent experiences, live pet sales, store events, and operational compliance
Domain
Retail / Pet care
Deliverable
product features
Required skills
People leadership, associate coaching, customer service, live pet sales, store operations, POS handling, inventory management, conflict resolution, event coordination, compliance enforcement
Preferred skills
Leadership experience, computer proficiency, ability to work under pressure
Responsibilities
Train, onboard, and mentor associates; manage live pet sales and adoptions; coordinate store events and marketing; handle customer inquiries and complaints; maintain store cleanliness and safety standards; operate POS and process cash transactions; perform inventory counts; act as Leader on Duty when needed.
Seniority
Senior, hands-on IC