Retail Customer Service Lead
Core
Lead customer service and store operations for a pet retail environment, ensuring exceptional service to pet parents while managing associate development and store safety.
Role type
Senior IC retail operations lead (customer service)
Builds
In-store customer experiences, pet adoption/sales processes, and team performance
Domain
Retail + Pet care
Deliverable
product features
Required skills
People leadership, associate coaching, conflict resolution, inventory management, POS operations, safety compliance, event coordination, sales execution, physical stamina
Preferred skills
Prior leadership experience, computer proficiency
Responsibilities
Train and mentor associates, manage daily store operations, handle customer inquiries and complaints, oversee live pet sales and adoptions, maintain store cleanliness and safety standards, coordinate store events, process cash transactions, perform cycle counts