Retail Customer Service Lead
Core
Lead customer service and store operations for a pet retail environment, ensuring safety, cleanliness, and positive experiences for pet parents and associates.
Role type
Senior IC retail operations lead (Key Holder)
Builds
In-store customer service, live pet sales/adoptions, store events, and operational compliance.
Domain
Retail / Pet Care
Deliverable
product features
Required skills
People leadership, associate coaching, conflict resolution, inventory management, POS operations, safety compliance, event coordination, sales execution, physical stamina.
Preferred skills
Prior leadership experience, computer proficiency.
Responsibilities
Train, mentor, and coach associates; oversee store safety and cleanliness; manage live pet sales and adoptions; coordinate store events and marketing; handle customer inquiries and complaints; operate POS and process cash transactions; perform inventory counts; ensure compliance with company policies.