Retail Customer Service Lead
Core
Lead customer service and store operations for a pet retail environment, ensuring exceptional service to pet parents while managing associate development and store standards.
Role type
Retail Customer Service Lead (Key Holder)
Builds
Pet parent experiences, store events, and operational efficiency
Domain
Retail / Pet Care
Deliverable
product features
Required skills
People leadership, associate coaching, customer service, store operations, inventory management, POS handling, safety compliance, event coordination
Preferred skills
Leadership experience
Technologies
Computer applications, POS systems
Responsibilities
Train, onboard, and mentor associates; oversee store safety and cleanliness; manage live pet sales and adoptions; coordinate store events and marketing; handle customer inquiries and complaints; process cash transactions and inventory counts.
Seniority
Individual Contributor, supervisory responsibilities