Assistant Store Manager - Customer Experience
Core
Lead store operations and customer experience for a pet retail environment, managing staff, driving sales targets, and overseeing services like grooming, training, and pet sales.
Role type
Assistant Store Manager (Retail Operations & Customer Experience)
Builds
Pet retail services (grooming, training, hotels, day camp), live pet sales, and adoptions
Domain
Retail / Pet Care
Deliverable
product features
Required skills
People leadership, P&L management, operational execution, conflict resolution, scheduling, compliance enforcement
Preferred skills
None stated
Technologies
Computer applications
Responsibilities
Recruit, hire, coach, and manage a team of associates; drive store sales and shrink targets; oversee pet parent experience across services and sales; ensure safety and compliance with policies; manage daily store operations and events.
Seniority
Mid-level, hands-on IC