UX Designer (Rakuten Mobile business) - UX Strategy Section, Brand Marketing Strategy Department, Marketing Division
Core
Lead UX strategy and execution to drive product growth and improve the mobile experience for over 100 million Rakuten members across Web, App, and in-store channels.
Role type
Senior UX Strategy & Product Design Lead
Builds
Rakuten Mobile services (Web/App, in-store experience)
Domain
Telecommunications / Mobile Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
UX strategy planning, user research (quantitative & qualitative), wireframing, prototyping, information architecture, KPI management, impact measurement, cross-functional collaboration, data-driven decision making
Preferred skills
Telecommunications industry experience, SQL/BI tools, vendor management, project management
Technologies
SQL, BI tools
Responsibilities
Define and drive UX strategy and roadmap; conduct user research and extract actionable insights; develop UX improvement proposals and requirements; collaborate with data analytics teams to set KPIs and measure post-release impact; create wireframes, prototypes, and information architecture; lead cross-functional projects to drive product improvements
Seniority
Senior, hands-on IC
