Chief UX Designer - Customer Strategy Department, Platform Strategy Supervisory Department (CSD)
Core
Lead UX design and strategy for Rakuten Ecosystem products and services, defining value propositions and experience concepts to drive cross-functional business growth.
Role type
Chief UX Designer (Strategic Lead)
Builds
UX direction, wireframes, mockups, prototypes, and strategic concepts for Rakuten's cross-Group services.
Domain
E-commerce, Financial Services, Telecommunications, Media, Sports
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic design proposal and execution, Persona development, Scenario design, Needs extraction, Human-Centered Design (HCD) application, User interview and usability testing, Mobile and web design, Figma, Adobe CC, Design analysis and research, Team mentoring
Preferred skills
Facilitation, Ideation workshop design, Analytics knowledge, Service launch/redesign, Project management, HTML/CSS/JavaScript, Design organization building
Technologies
Figma, Adobe CC, iOS, Android, Material Design, Human Interface Guidelines
Responsibilities
Lead UX design for Rakuten Ecosystem products, Define value propositions and experience concepts, Create wireframes and mockups, Collaborate with directors, designers, engineers, and stakeholders, Identify opportunities and issues in the UX domain, Conduct user research and extract insights, Build prototypes to validate usability, Oversee and supervise UX quality, Lead organizational UX capability development
Seniority
Executive, hands-on IC with team leadership