Senior Business Analyst
Core
Lead complex multi-disciplined CRM consulting projects and deliver end-to-end customer management solutions for large-scale e-commerce websites.
Role type
Senior Business Analyst (CRM Consulting)
Builds
Customer management solutions and e-commerce features
Domain
Enterprise Cloud Transformation / E-commerce / CRM
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Salesforce (SFDC) CRM implementation, requirements gathering, use case development, functional specification documentation, wireframing, information architecture, stakeholder management, cross-discipline leadership
Preferred skills
Large scale web project experience, cognitive design, user-centered design, Human-Computer Interaction
Technologies
Salesforce, Microsoft Word, Excel, PowerPoint, Project, Visio, SharePoint
Responsibilities
Gather and analyze user input and business requirements, define use cases and functional specifications, lead junior consultants and client staff, collaborate with technical teams to validate project specifications, author requirements documentation
Seniority
Senior, hands-on IC