Project Management & Process Improvement (Lead Candidate) - Quality Management Department (QMD)
Core
Lead quality improvement and problem resolution initiatives for Rakuten Mobile, focusing on service and product quality to maximize customer satisfaction.
Role type
Senior Project Management & Process Improvement Lead
Builds
Quality management processes, recurrence-prevention measures, and KPI frameworks for Rakuten Mobile services.
Domain
Telecommunications / Quality Management / Process Improvement
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Business process improvement, root-cause analysis, KPI design, risk management, executive reporting, cross-organizational coordination
Preferred skills
Multinational environment experience, meeting facilitation, cross-functional presentation, program management, team management
Technologies
None stated
Responsibilities
Execute issue resolution for assigned initiatives including current-state analysis and formulation of recurrence-prevention measures; Define quality management items and standards; Manage on-the-ground progress and risks; Report project progress to executives
Seniority
Mid-career, hands-on IC with leadership potential