Lead Software Engineer (Conference Navigator)
Core
Technical leader for the US-based Support & Operations team ensuring stability, reliability, and continuous improvement of the platform powering Gartner's global conferences.
Role type
Senior hands-on IC Lead Software Engineer (Operations & Support)
Builds
Mission-critical digital solutions and operational platforms for Gartner Conferences
Domain
Enterprise software, Cloud infrastructure, Event technology
Deliverable
Production ML models | product features | infrastructure
Required skills
Backend development (C#, .NET Core), Modern web technologies (Angular, React, TypeScript), SQL and data modeling, Cloud platforms (AWS or Azure), Asynchronous processing, Event-driven systems, Microservices architectures, CI/CD practices, Incident management, Root cause analysis, Observability, Logging, Alerting, System diagnostics
Preferred skills
Architectural decision-making, Technical standards definition, Mentorship, Global team collaboration, Problem-solving under pressure
Technologies
C#, .NET Core, Angular, React, TypeScript, SQL, AWS, Azure
Responsibilities
Serve as technical lead for Support & Operations owning technical design decisions; Define and enforce technical standards and coding guidelines; Lead analysis of production incidents and drive permanent solutions; Act as technical escalation point during high-severity incidents; Provide technical guidance and mentorship to junior and mid-level engineers; Partner with product and engineering teams to translate operational needs into actionable technical work
Seniority
Senior, hands-on IC with leadership responsibilities