Product Manager (Electricity Retail Business) - Energy Division(Tokyo)
Core
Product Manager for Rakuten Electricity, focusing on customer satisfaction, KPI management, and service design for a zero-basic-charge electricity plan.
Role type
Product Manager (Consumer Services)
Builds
Rakuten Denki electricity service and related digital features
Domain
Energy Retail / Consumer Services / Fintech
Deliverable
product features
Required skills
KPI management, survey design and analysis, customer loyalty management, ROI estimation, system development prioritization, task and schedule management, PR and branding strategy, dynamic content modification
Preferred skills
Requirements definition from user and quality perspectives, cycle billing service management, project management certification
Technologies
Web systems, IoT, AI, Virtual Power Plants (VPP)
Responsibilities
Design and analysis of surveys, coefficient management, and customer loyalty management; Planning of KPI improvement of products through web page and system modification; ROI estimation and system development prioritization; Organizing issues, task management, and schedule management; Publicity support such as PR and branding strategy; Modification and addition of dynamic content
Seniority
Mid-career, hands-on IC
