Intern, Viewer Experience, Disney+ APAC - Jan to Jul 2027
Core
Support operational performance of Business Process Outsourcer (BPO) and product initiatives to improve customer experience and operational efficiency for Disney+ viewers in APAC.
Role type
Intern, Viewer Experience Operations
Builds
Viewer Experience performance reports and operational improvements for Disney+ streaming service
Domain
Streaming media / Customer Experience Operations
Deliverable
dashboards & analysis
Required skills
Data analysis, Process improvement, Cross-functional collaboration, Report generation, Meeting management, Root cause analysis
Responsibilities
Compile weekly BPO performance reports and trend analysis; Run weekly check-ins with BPOs; Provide daily operational support on contact drivers and customer feedback; Audit and troubleshoot product issues; Analyze performance data to identify trends and root causes.