Lead Cast Member
Core
Lead Cast Member supporting store management to drive sales performance and deliver magical guest experiences at a Disney Store.
Role type
Senior retail store supervisor / Lead Cast Member
Builds
Disney Store retail operations and guest experiences
Domain
Retail / Entertainment
Deliverable
product features
Required skills
Sales KPI management, visual merchandising standards, guest service coaching, team leadership, event planning, inventory management, policy compliance
Preferred skills
Retail management experience, training experience, Disney brand knowledge
Technologies
POS systems, store tools
Responsibilities
Drive sales KPIs and coach team on performance metrics, mentor and train Cast Members on Disney service standards, manage visual merchandising and store presentation, plan and execute guest events, ensure compliance with Disney policies and local employment laws, monitor inventory and shrinkage results
Seniority
Senior, hands-on IC with management support