Product Manager
Core
Drive concept development, prioritization, and delivery of digital Guest Communication capabilities (live chat, messaging, AI assistants) to help guests discover information, receive support, and self-service throughout the vacation planning journey.
Role type
Product Manager (Consumer Digital Experience)
Builds
Web and mobile guest communication platforms, self-service support tools, and AI-enabled support solutions for Disney Cruise Line.
Domain
Travel & Hospitality / Digital Experience
Deliverable
product features
Required skills
Product strategy definition, backlog management, user story writing, stakeholder collaboration, data-driven decision making, MVP definition, cross-functional partnership
Preferred skills
Conversational AI/virtual assistant experience, CRM/contact center tool expertise, A/B experimentation, competitive analysis, content management systems familiarity
Technologies
Jira, Confluence, Contentsquare, Microsoft Copilot, Claude, Cursor, Gemini, ChatGPT
Responsibilities
Champion digital guest experience and advocate for guest needs; Execute product strategies for guest-facing communication capabilities; Partner with business, technology, and operations teams to improve guest engagement; Evaluate emerging technologies and automation opportunities via pilots; Translate product strategy into prioritized user stories and requirements; Manage product backlogs and support release readiness; Collaborate with UX and engineering to ensure alignment with product vision; Monitor product performance and operational metrics to inform roadmap recommendations.
Seniority
Mid-level, hands-on IC